The Electronic Media Claims Helpdesk assists with Provider Electronic Solutions (PES) software, vendor-related issues, electronic transmission problems and pharmacy-related billing issues.  The EMC Helpdesk also issues user IDs and passwords for the Agency's secure website portal.

EMC Helpdesk Phone Numbers:
(800) 456-1242 – AL, FL, GA, MS and TN
(334) 215-0111 – All other locations

Hours: (All times Central)
7 a.m. to 8 p.m. - Monday-Friday 
9 a.m. to 5 p.m. - Saturday

On-call pager service:
8 p.m. - midnight  - Monday-Friday
5 p.m. - 10:30 p.m.  - Saturday
Noon- 5 p.m. - Sunday

Group Email: AlabamaSystemsEMC@eds.com

Lamar Smith, Supervisor, 334-215-4201 - Click to e-mail supervisor