Electronic Media Claims Helpdesk

The Electronic Media Claims Helpdesk assists with Provider Electronic Solutions (PES) software, vendor-related issues, electronic transmission problems and pharmacy-related billing issues. The EMC Helpdesk also issues IDs and passwords for the Agency's secure website portal.

EMC Helpdesk Phone Numbers:
  • (800) 456-1242 (Nationwide Toll Free)
  • Local: (334) 215-0111
  • On-Call Service: (833) 990-2911
Hours: (All times Central)
  • 7 a.m. - 8 p.m.- Monday-Friday
  • 9 a.m. - 5 p.m. - Saturday
On-Call Service Hours
  • 8 p.m. - Midnight - Monday-Friday
  • 5 p.m. - 10:30 p.m. - Saturday
  • Noon - 5 p.m. - Sunday
Contact EMC Helpdesk